Words Matter

Welcome to Words Matter.  Designed to offer suggested solutions to common everyday practice situations. We recommend not memorizing these as if they are a script.  The most effective words will come from your heart.  Words Matter will give you great ideas to help your message be heard, and understood.

Growth in your communication skills takes practice. We believe the old saying “Practice makes Perfect” should be revised to “Practice makes Permanent”.  Make sure you are practicing what you want to become permanent.  Review the “Rules about Role Playing” for transformation of your communication skills.  Enjoy practicing with people on your team! If you need any help or have any questions please contact us.

Registration is quick, easy and FREE! Just click the “Register” button to the right and enter your desired username and e-mail address when prompted. Your password will be sent to the e-mail address you provide. Click the link in the e-mail to view your user profile and change your password if desired. Then come back to our website and log-in. That’s it! Once you’re registered, You’ll receive notifications each time the Words Matter members section is updated. Next time you visit our site just log-in to view the articles.

Useful Advice On How To

• Ask for Payment Over the Counter
• Answer “Do You Accept My Insurance?”
• Listen Effectively
  
• Ask for Referrals
• Perform a Timely and Effective Hygiene Evaluation
  
• Greet and Seat the Patient
• Using the Intra-Oral Camera
• Offer Choices to Control the Appointment Book
• Activating Overdue Hygiene Patients
• Prevent and Handle Late Patients
• Save A Canceled Appointment
• Use Proper Phone Etiquette
• Schedule the Next Hygiene Appointment
• Make Collection Calls
• Write Collection Letters
• Gather Patient Testimonials
• Help Patients Understand the Importance of Their Comprehensive Health History Review
• Handle Emergency Patients
• Use The Most Important Words in Communicating With Your Team
• Prevent New Patient “No Shows”
• Give a Patient Tour of the Office
• Explain the Importance of the Oral Cancer Examination
• Explain the Patient is Denied Credit by Your Financial Partner
  
• Use Benefit Language