Want a free ‘go-to’ source for helpful advice?

Learning to effectively communicate with patients is vital for your practice to reach its full potential.

That’s why we offer Words Matter. It’s a free resource of valuable articles filled with practical advice on how to successfully handle nearly any patient interaction. Everything from asking for a referral to preventing new patient ‘no shows’. We’ve got you covered.

Useful Advice On How To:

• Ask for Payment Over the Counter
• Answer “Do You Accept My Insurance?”
• Listen Effectively
• Ask for Referrals
• Perform a Timely and Effective Hygiene Evaluation
• Greet and Seat the Patient
• Using the Intra-Oral Camera
• Offer Choices to Control the Appointment Book
• Activating Overdue Hygiene Patients
• Prevent and Handle Late Patients
• Save A Canceled Appointment
• Use Proper Phone Etiquette
• Schedule the Next Hygiene Appointment
• Make Collection Calls
• Write Collection Letters
• Gather Patient Testimonials
• Help Patients Understand the Importance of Their Comprehensive Health History Review
• Handle Emergency Patients
• Use The Most Important Words in Communicating With Your Team
• Prevent New Patient “No Shows”
• Give a Patient Tour of the Office
• Explain the Importance of the Oral Cancer Examination
• Explain the Patient is Denied Credit by Your Financial Partner
• Use Benefit Language